The month of March saw DWC roll out the West Coast Ambassador programme across the region with workshops held in Greymouth, Hokitika, Westport and Franz Josef.
The nationally syndicated Ambassador Programme explores what makes our region such a unique and genuine experience for our visitors.
Presenter Ian Johnson from Sustainable Tourism and Thematic Interpretation NZ says the programme is about consistently exceeding our visitors’ expectations, enabling more intimate connections through the telling of compelling stories, and the delivery of outstanding customer service.
Stephanie attended the Franz Josef workshop saying the programme has “lots of great information about what the Coast has to offer and provides good advice on the skills to use when communicating with visitors.”
Feedback to date is unanimously telling us that “this is a programme anyone in the business of providing services to the public should attend!”