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New Zealand businesses at COVID-19 Alert Level 1.


At Alert Level 1, businesses are able to operate with no restrictions in place, but it is important to maintain hygiene practices.


Further information and resources. provides high-level details on what workplace activities are permitted at different alert levels. This includes:



Online business directory.


A popup online business directory of West Coast businesses operating during COVID-19 has been developed in a collaboration between EPIC Westport, Tai Poutini Polytechnic and DWC.


COVID-19 Business Resources and Information


General resources: COVID-19 (New Zealand Government)

Financial support: Wage subsidies  (Work and Income)

Small business resources: Coronavirus: Information for businesses (

Tax information: Tax relief – COVID-19 (Inland Revenue)

Exporters/Importers: COVID-19 – Information for exporters (New Zealand Trade and Enterprise)

Māori Businesses: Support for Māori Businesses (Beehive)

Workplace response: Workplace response to coronavirus (Employment New Zealand)

Workplace preparedness: Workplace preparedness for novel coronavirus (COVID-19) (WorkSafe New Zealand)

Privacy: Is it okay to tell other employees that a colleague is sick? (Privacy Commissioner)

Redundancy information: Coronavirus: Redundancy information for employers - PDF (Work and Income)

Immigration: Coronavirus update: INZ’s response (Immigration New Zealand)

TravelNovel coronavirus, China (COVID-19) (SafeTravel - MFAT)

TourismCoronavirus – Information for industry (Tourism New Zealand)

Accommodation sector: COVID-19 - Information for hotels and hotel staff (Ministry of Health)

Hospitality: COVID-19 guidelines (Hospitality NZ)

Health: Novel coronavirus (COVID-19) (Ministry of Health)

Landlords/tenantsCOVID-19 – what landlords and tenants need to know (Tenancy Services)

Education sector: Novel coronavirus (COVID-19) (Ministry of Education)

Google My Business: GMB essentials during COVID-19 (PDF: 328KB)


COVID-19 business support.



Gatherer pizza

Delivery rebate scheme.

Businesses across the West Coast region that are offering deliveries during COVID-19 Level 3, are eligible for a rebate of up to $250 per business from Development West Coast.

“We know our retailers, cafes and restaurants have been doing it tough during the lockdown, and we want to offer some help,” says DWC chief executive Heath Milne.

“With the shift to Level 3, many of these businesses will be able to start operating again, but in a slightly different manner either through contactless pickups or deliveries.”

“To help businesses who are having to adapt to these circumstances we have set up a ‘Delivery Rebate Scheme’.”

“So for example, if you are a restaurant doing takeaways or a retailer or local artisan sending your products off to your customers by courier, you’ll be able to receive a rebate of $5 for each delivery.”


Are you a SME on the West Coast offering deliveries in Level 3?


If so, you may be eligible to receive a $5 rebate per delivery from Development West Coast, up to a maximum of $250 per establishment, to help offset some of the costs associated with running your own delivery service or using an established delivery/courier service.


Terms and Conditions.

1. Businesses must be selling goods and having these delivered to the customer.
2. Businesses must be a SME operating within the West Coast region.
3. A rebate of $5 is available for any individual sale over the value of $10 (including GST if applicable) up to a maximum rebate of $250 per establishment.
4. The rebate is only available for sales and deliveries made over the two weeks of Alert Level 3, being Tuesday 28 April to Monday 11 May 2020 inclusive.
5. All participating businesses must adhere to the Government’s guidance around operating safely at Level 3 including public health measures and requirements and all other health and safety obligations.
6. Businesses must be registered on the West Coast business directory for open businesses during COVID-19 Level 3 - (Register for Now Open)
7. Businesses wishing to apply for the rebate must first pre-register with DWC, at the link below.
8. On pre-registration, businesses will be assessed for eligibility and a confirmation email will be sent with further information or advice.
9. The rebate will be paid to approved businesses after 11 May 2020 on receipt of an invoice and supporting sales information (eg, sales dockets) from the participating business.
10. Invoices for the rebate payment must be received by DWC no later than 30 May 2020, and only one invoice from participating businesses will be accepted.
11. The Delivery Rebate Scheme is a limited fund, therefore funding will be on a first in first served basis
12. DWC reserves the right to amend these terms and conditions at any time.
13. DWC reserves the right to seek further information from any business that has invoiced DWC for the rebate and refuse payment should any information prove to be false or misleading.



Kia Ora,

With the country scheduled to move to Alert Level 3 at 11:59pm on 27 April, DWC is working with other stakeholders and local service providers to look at different ways to help retailers get online, promote those already online, and to encourage Coasters to shop locally.

Moving to Alert Level 3 will allow more businesses to operate in some capacity. The shift will enable some in the retail and hospitality industries to open for delivery and contactless pre-ordered pick up – customers still cannot enter stores though.

We are currently looking at different options to help our business community operate in a contactless manner.

For retailers who already have online stores, we encourage you to share with us your website address and details. And for retailers who aren’t currently online, but would like assistance setting up an online store, please contact us. 

To get our economy back up and running we need to work together to make the most of the upcoming shift in Levels, while still maintaining social distancing and health and safety practices. Now, more than ever, is the time to support each other and shop locally.

We have also been compiling resources and guideline to help you transition to Alert Level 3 (see below). 
To help businesses begin preparing for Alert Level 3, the Government has announced an amendment to Section 70(1)(m) which will allow you to go into your business premises now to do limited, safe activities to begin preparing. (Download PDF).
Under Alert Level 3 all businesses that are permitted to resume operations will need to have a COVID-19 safety plan that sets out how they’ll operate safely. You can download a template at Worksafe

If you have any questions or need any assistance, please don’t hesitate to contact us.

Heath Milne
Development West Coast | Chief Executive


Information for businesses as we move to COVID-19 Alert Level 3.

To help West Coast businesses prepare for the shift to Alert Level 3, DWC has prepared a list of useful resources and guidelines.

Download information chart.

Golden Rules for businesses at Alert Level 3.
  1. If your business requires close physical contact it can’t operate.
  2. Your staff should work from home if they can.
  3. Customers cannot come onto your premises. Unless you are a supermarket, dairy, petrol station, pharmacy or permitted health service.
  4. Your business must be contactless. Your customers can pay online, over the phone or in a contactless way. Delivery or pick-up must also be contactless.
  5. Basic hygiene measures must be maintained. Physical distancing, hand washing and regularly cleaning surfaces. Workers must stay home if they are sick.
  6. If you used PPE in your business before COVID-19, then keep using it in the same way. If you didn’t use PPE in your business before COVID-19, you don’t need it now. This is advice for retailers, manufacturers and the service industries. Different advice applies to essential healthcare workers, border agencies, courts and tribunal staff, first responders and corrections staff.
    Visit for more advice
  7. You must meet all other health and safety obligations.

Download updated Alert Level chart 




Operating under Alert Level 3.

Business.govt provides some useful resources on what the shift in Alert Levels will look like for businesses. They address some frequently asked questions as well as provide examples of what each alert level might look like for different kinds of businesses.

Read more.


Industry specific resources to prepare for Level 3.


Primary sector businesses: Ministry for Primary Industries
Retail – Retail NZ
Mining – MinEx NZ.
Forestry – Safetree - You are the key
Construction – Construction Health & Safety New Zealand Trust


West Coast works
Directory for Coast businesses online.
DWC is working with EPIC Westport and Tai Poutini Polytechnic to create a directory of businesses operating online during Alert Level 3. If your business is operating online, please share your details with us to appear in the online directory.


Enter your details.

Getting your business online for Level 3.

If your business doesn’t have a website yet:
The West Coast has a number of talented web designers or you can set up an ecommerce store yourself with:
Facebook If your business already has a website, but no online order/payment system:
We recommend you first speak to your website company or designer to get an idea of the best approach for setting this up.

If your business wants to embed your own form of online payment and ordering onto your website (without a web designer):
If you are still struggling to set up an ecommerce site, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.


Free webinars.
We may not be able to hold our usual workshops and events during the lock down, but we will keep you posted with upcoming virtual events which have been specifically designed to support business through the impact of COVID-19. 


See webinars.




Now Open website

COVID-19 Alert Level 3 business directory


As the country continues to rally together to stop the spread of COVID-19, a new online resource has
been developed to help West Coasters shop safely and support local businesses.

A collaboration between EPIC Westport, Development West Coast (DWC) and Tai Poutini Polytechnic
(TPP) has led to the development of, an online business directory and app
championing West Coast businesses operating during COVID-19 Alert Level 3. EPIC Westport
developed this site under its digital hub program funded by the Provincial Growth Fund.

The directory of more than 200 West Coast businesses will go live on Tuesday morning with the aim
of letting the public know which businesses will be open for delivery and contactless pickups and
other safe services. EPIC Westport will release the companion app shortly after.

“COVID-19 is bringing a lot of changes to our lives. It’s also highlighting what is important. Our local
communities, our small businesses, our community organisations have responded and adapted to
meet this challenge,” says Natasha Barnes Dellaca CEO of innovation hub EPIC Westport.

“We wanted to support these efforts by creating a directory to show who is open and remind
ourselves of the great things we can access on the West Coast, lockdown or not.”

“These new online services will support our older and vulnerable community members over the long
term too, and that’s what the whole country is working to achieve. It’s great to be a small part of it.”

Development West Coast chief executive Heath Milne says the lockdown has been a difficult time for
the business community with half the West Coast workforce unable to operate in any capacity.

“The Government’s wage subsidies have been a lifesaver for many businesses, but at the end of the
day it’s not the same as making sales to your customers. With the shift to Level 3 many of our
businesses can, in a contactless manner, get back to trading and doing what they’re best at.

“This new platform will ensure their customers know they’re back in business.

TPP Leader – Engagement Mequa Hourston encouraged the public to make the most of the online directory and shop locally.

“We’ve all had to adapt to a new way of living and working over the past four weeks and we know it has been a huge challenge for local businesses. As one of the West Coast’s largest employers, TPP wanted to support this initiative to spur business activity and support the region’s economy.

“As we move to Level 3 we’ve got more options available for shopping and services – if we all do a little bit to support local business, then we’ll all do better in the long-term.”

Less than 24 hours after putting the idea of an online directory out to the public 85 local businesses
registered, with the total currently over 200 and growing.

“This has meant it has been all hands-on deck. With support from DWC and TPP staff we’ve spent
the long weekend working remotely against the clock,” says Natasha Barnes Dellaca.

“The website and app were pulled together quickly using free to access online templates and a little
elbow grease. That meant we could launch it on time, and it also meant we could do it without
charge for West Coast businesses.”

Heath Milne says this project has been a true testament to collaboration – Coasters working
together to support each other.

“We’ve been blown away by the response from local businesses and are really impressed that EPIC
have been able to get the platform up and running in the space of a few days.

“We can all do our part to support local businesses and help them keep their doors open by
shopping locally, but with the current situation it can be difficult to know which businesses are

“That’s where comes in.”

Natasha Barnes Dellaca EPIC Westport

Yesterday the Government provided some more clarity on what a shift to Alert Level 3 will look like for our business community. We are still waiting to hear on Monday whether the country will be moving down to Alert Level 3 at midnight on Wednesday, April 22 or if the lockdown will be extended.

This morning Finance Minister Grant Robertson indicated that when we do shift to Alert Level 3 it would last for at least two weeks.

It’s good that we now have more detail on what Level 3 will look like. This will help businesses who are able to start operating again to prepare so they can hit the ground running when the alert levels are dropped.

The key message from PM Jacinda Ardern was that under Level 3 ‘Safe Businesses’ will also be able to operate along with ‘Essential Businesses’.

If people can work from home, they should continue to do so.

If they NEED to return to work, the workplace will need to apply clear and documented Health and Safety practices – more information on what will be required for specific sectors will be available in the coming days.

Businesses that are only accessed by the staff, and aren’t customer facing, such as those in building and construction or forestry, will be able to operate again under strict health and safety and physical distancing rules.

According to the PM, businesses that are accessed by the public or customers such as retail, hardware stores and restaurants will be able to operate but only for online or phone purchases and contactless delivery or click and collect.

This may require some innovation from businesses to continue operating. Already we are seeing some of our cafes and restaurants looking into utilising apps and other innovative systems to allow them to operate in a contactless manner.

We urge Coasters to support our local businesses that are going online and starting to operate in a click and collect manner. Order locally rather than from off the Coast if you can help it.

Under Level 3, businesses cannot offer services which involve face-to-face contact or sustained close contact (e.g. hairdressing, massages, house cleaning, etc).

While it is great news that under Level 3 more businesses will be able to operate again in some capacity, we still recognise how difficult this is for those who have longer to wait before they can get working again.

Again, we encourage any business going through this crisis to reach out for assistance. At DWC, we are here to help you.

Media Release: 17 April 2020