West Coast New Zealand

Leadership Style & its Effect on Productivity

Presented by Keith Royce

When you lead people you act and behave in certain ways.  How do you tell people what to do, how do you make decisions, how do you impart information; all of these transactions will be a reflection of your leadership style.  Your leadership style will have a significant effect on many outcomes.  In fact, many of the leadership challenges you face will arise from either your action or your inaction (ie what you do and what you don’t do).

By the end of this three hour workshop you will have learnt to identify your preferred leadership style, the consequences of that style and how to choose a style that is appropriate to a number of workplace situations.

Participants will come away with checklist of common workplace situations and the leadership style required to maximise outcomes.

• What is leadership style?
• How does it come about?
• Leadership styles common in the NZ workplace
• Consequences of particular leadership styles
• Matching your leadership style to the appropriate situation

Successful Sales & Relationship Building

Presented by Keith Royce

Not only are you required to be an innovator, a business planner and a team builder etc, you now have to be the sales person.  What you need is some simple and effective sales and relationship building techniques.

In this three hour course you will learn about the sales cycle, planning your calls, preparing yourself, how to identify your clients needs and how to address those needs.  You will also learn to watch for buying signals and how to close the sale.  And then we will look at building relationships.

On completion, all participants will be given a simple sales planner and a checklist for sales effectiveness.

• What is the sales cycle
• Prospecting and planning
• Identifying your sales call purpose
• Establishing and addressing the client’s needs
• Benefits versus all those amazing features
• When to talk and when to listen
• Closing the sale and making a relationship

Building an Effective Team in an SME

Presented by Keith Royce

Everyone knows that teamwork is important.  The sports fields are filled with shining examples.  But how do you build a team at work?  What is it that successful sport coaches know, and can you apply this knowledge at work?  By the end of this three hour course you will be able to define the essential characteristics of a successful work team, and will have developed an action plan to enable you to start the team building process in your business.

All participants will leave with an action plan for implementing teamwork and a team leaders checklist.

• Why is teamwork important
• Why some teams fail and others work
• The characteristics of an effective work team
• The process of building the effective work team
• Leading the work team